Privacy Policy

Window Fitters
Effective Date: January 1, 2026
Last Updated: July 30, 2026

Window Fitters ("we," "us," or "our") is committed to protecting the privacy and security of our customers and website visitors. This Privacy Policy explains what personal information we collect, how we use it, who we share it with, how you can correct it, how we secure it, how we communicate changes to this policy, and how to raise any concerns about the misuse of your information.

We collect personal information only as needed to provide our services, and we are committed to protecting that information against unauthorized disclosure and fraud, and to respecting your preferences regarding its use.

1. Information We Collect

We collect the following types of personal information when you interact with our website or services:

Contact and Identity Information

• Name
• Email address
• Phone number
• Mailing/property address and ZIP code

Project Information

• Project type (e.g., window replacement, repair)
• Customer type (homeowner, contractor)
• Number of windows and doors, window/door styles, dimensions, and material preferences
• Desired installation timeline
• Any notes or details you provide about your project
• Contractor account information, if applicable (e.g., business name, account number), for the purpose of validating existing contractor accounts

Technical and Marketing Information

• IP address
• The webpage or source that referred you to our site
• Marketing attribution data, such as how you found our website (for example, through a search engine, a Google or Meta advertisement, a referral link, or a direct visit), including associated advertising click identifiers
• Submission timestamps

We collect this information directly from you when you submit a "Get a Free Quote" request, a general contact form, or otherwise communicate with us through our website.

2. How We Use Your Information

We use the personal information we collect to:

• Respond to your quote requests and inquiries
• Schedule consultations, measurements, and installation appointments
• Prepare and deliver quotes and estimates
• Communicate with you about your project, including confirmations and follow-ups
• Validate contractor accounts for returning contractor customers
• Understand which marketing channels and advertising efforts are effective, so we can improve how we reach potential customers
• Maintain accurate business records
• Comply with legal obligations

We do not use your personal information for any purpose incompatible with these uses without notifying you.

3. Who We Share Your Information With

We do not sell your personal information. We share your information only in the following circumstances:

• Service providers: We use a third-party customer relationship management (CRM) platform (Method CRM) to manage leads, quotes, and follow-up communications. Your contact and project information is transmitted to and stored within this platform for these purposes.
• Hosting and infrastructure providers: Our website and databases are hosted using third-party cloud infrastructure (Amazon Web Services), which stores your information on our behalf under appropriate security safeguards.
• Legal requirements: We may disclose your information if required to do so by law, regulation, legal process, or governmental request.
• Business transfers: If Window Fitters is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction, subject to the same privacy protections described here.

We do not share your personal information with third parties for their own independent marketing purposes without your consent.

4. How You Can Correct Your Information

You have the right to review, correct, or update the personal information you have submitted to us. To do so, you may:

• Contact us directly at windows@windowfitters.com or (615) 785-0492 with your request
• Ask us to correct, update, or delete specific information associated with your quote request or account

We will make reasonable efforts to respond to and fulfill correction requests promptly, consistent with our legal and legitimate business recordkeeping needs.

5. How We Secure Your Information

We take reasonable administrative, technical, and physical measures designed to protect your personal information against unauthorized access, disclosure, alteration, or destruction, including:

• Encryption of sensitive personal data fields at rest within our database
• Encrypted (TLS/SSL) transmission of data between our website, our database, and third-party service providers
• Access controls restricting who within our organization and hosting environment may access personal information
• Regular backups and monitoring of our systems

While we take these precautions seriously, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

6. How We Will Communicate Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will:

• Update the "Last Updated" date at the top of this policy
• Post the revised policy on this page
• Where appropriate, provide additional notice (such as a notice on our website homepage) for significant changes

We encourage you to review this policy periodically to stay informed about how we protect your information.

7. How to Raise Concerns About Misuse of Your Information

If you believe your personal information has been misused, handled improperly, or if you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Window Fitters
Email: windows@windowfitters.com
Phone: (615) 785-0492

We will investigate and respond to legitimate concerns in a timely manner.

This Privacy Policy is intended to describe our current data practices. It is not a substitute for legal advice. We recommend having this policy reviewed by an attorney familiar with applicable privacy laws in your jurisdiction (e.g., state privacy laws, TCPA, CAN-SPAM) before publishing it on your website.